So here I was blogging live and when I finally hit submit, I lost the wireless connection and my post with it! Rather than give you all the points in our little Time Management presentation again, I'll just give you a few of the best ones:
- Create canned replies
- Learn to use your newsreader: Sorting, Highlighting via message rules, using signatures effectively
- Quality over Quantity: Spend time giving a good quality answer. Let other users answer the frequently asked.
- Provide links to answers: Direct links to the answer in the Google archives (not the home page), Specific Technotes, specific sites.
Here are a couple of the ideas we would like to see MM take some action on:
- Keeping the newsgroup and webforums synched (they're better than they were but there are occasional blips)
- Require webforum users to choose a category before posting. The category will be added to the subject line, and eventually the NNTP users will see this is a standard and adopt it too.
Our target goal is to improve how we manage our time on the newsgroups by January. The plan of action is to spread the word to the TMMs not present via mailing lists and possibly by Breeze conference.
This sort of event definitely gives us new energy and I hoep that we can channel some of that to the TMMs who weren't able to be here.